Returns & Refunds Policy
Customers are responsible for return shipping.
Orders placed on trydermaroller.com can be returned within 30-days of purchase. To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase. In some instances, promotional offers are also considered a final sale and are not eligible for returns. The promotional offer will clearly state if the purchase is considered a final sale. If your device arrived damaged or you received the wrong product, please contact us.
If you received your product damaged during shipping, please save the damaged box and product(s).
We are only able to initiate returns and refunds for products purchased directly from trydermaroller.com and with the original box. If purchased from another retailer, please contact them directly for information on their return policy. Shipping is not included in refunds.
Please retain your proof of purchase and the original packaging, as it is required for all returns and refunds.
To initiate a return, please complete the following steps.
- Contact our Customer Service team at support@trydermaroller.com and provide the following information in your email. Our team will respond within 2 business days.
- Order number
- First and last name
- Shipping address
- Product to be returned
- Reason for returning
- Package the item(s) to be returned in the original Dermaroller packaging. Return shipping is the responsibility of the customer. Dermaroller USA is not responsible for any lost or stolen shipments. We recommend that you retain your tracking information. Please allow two to three weeks for processing returns and exchanges. Returns after the Holiday Season may require longer processing times.
- You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we reserve the right to claim the cost of any deterioration from you.